Justin Bartley
President and OwnerI started working in the home improvement industry when I was 9 years old. Now I am forty-something, so I have spent the last 30+ years learning how to provide the very best customer service in the home improvement industry. I have OCD Obsessive Compulsive Disorder, which means I feel the need to check things repeatedly and perform rituals over and over. Through the years our company has taken on this culture of obsessing over the details for our customers to provide the best experience possible. Here are the reasons why we are truly different than virtually every other home improvement company. We have formed direct relationships with the best manufacturers in the window and door industry like Marvin, Andersen, and Therma-Tru. This allows us to offer you the ultimate in selection and our sales team makes the process EASY to find the best products for your home and budget. You get the exact colors you want to match your décor. We have our own paint and stain facility so we can offer all of your doors, windows, and interior trim any color YOU want BEFORE they are installed. (Most other companies will have you call a painter to interrupt your life and home AFTER the products are installed). You will have a dedicated project manager that will communicate with you regularly throughout the process, so you know what to expect and when. The installers will treat your home better than they treat their own. They use the highest level of craftsmanship and care, and will ensure they leave your home as clean (or better) than it was when they arrived. All service and warranty requests are taken by a dedicated service department the first time you call. When necessary, we will dispatch a service person to your home within a 1 hour window. (Not a 1 day window) Due to the nature of our business, mistakes will occur from time to time. In these situations we will demonstrate an unequalled sense of urgency to bring any problem to a swift and acceptable conclusion. If you experience a deviation from our commitment, I would greatly appreciate you calling me personally. While we understand mistakes happen, I can assure you that we will follow up in a timely manner with a resolution. Thank you for the opportunity to work for you. We hope to continue earning your business in the future.
